Your privacy is not a checkbox for zbuzz — it's a core part of how the platform is built. This Privacy Policy explains exactly what data zbuzz collects, why it's collected, how it's used, and what rights you have over your own information. Read it once and you'll know exactly where you stand.
Six concrete commitments zbuzz makes to every player regarding their personal data — not vague promises, actual practices.
Every connection to zbuzz is protected by 256-bit SSL encryption. Your login credentials, personal details, and payment information are encrypted in transit and at rest. No one intercepts your data between your device and zbuzz servers.
zbuzz does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account, process payments, and comply with legal requirements. Full stop.
zbuzz does not store your bKash, Nagad, Rocket, or bank account details on its own servers. All payment data is handled by certified payment gateways that operate under their own strict security standards. zbuzz only receives transaction confirmation.
zbuzz only collects data that is genuinely needed to operate the platform. Every data point collected has a specific, documented purpose. zbuzz does not collect data speculatively or build profiles beyond what is required for account management and legal compliance.
Access to your personal data within zbuzz is restricted to staff who genuinely need it to do their job — support agents handling your queries, compliance officers verifying your identity, and payment teams processing your transactions. No blanket access.
You have the right to access, correct, and request deletion of your personal data held by zbuzz. These rights are real and actionable — not buried in fine print. Contact zbuzz support at any time to exercise them and we will respond within 5 business days.
zbuzz collects personal data in two broad categories: data you provide directly when using the platform, and data that is generated automatically through your use of the platform. The table below gives a clear breakdown of what zbuzz collects and why.
| Data Type | Purpose | Required? |
|---|---|---|
| Full name, date of birth | Identity verification (KYC), age check | Yes |
| Email address, phone number | Account communication, 2FA security | Yes |
| Government ID documents | KYC compliance, fraud prevention | Yes (before withdrawal) |
| Payment method details | Processing deposits and withdrawals | Yes |
| IP address, device data | Security monitoring, fraud detection | Automatic |
| Game activity logs | Responsible gaming monitoring, dispute resolution | Automatic |
zbuzz does not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
zbuzz collects your personal data through several channels. Understanding how data reaches zbuzz helps you stay in control of what you share.
The most straightforward way zbuzz collects data is directly from you. When you register a zbuzz account, you enter your name, date of birth, email, and phone number. When you complete KYC verification, you upload identity documents. When you make a deposit or withdrawal, you provide payment details. All of this is data you consciously provide to zbuzz.
When you use the zbuzz platform — whether on a browser or through the zbuzz app — certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, the pages you visit within the platform, how long you spend on each page, and your game activity. This data is collected using standard web technologies including server logs and session cookies.
In some cases, zbuzz may receive data about you from third parties. This typically occurs during the KYC verification process, where zbuzz may use a third-party identity verification service to cross-check the documents you submit. zbuzz may also receive transaction confirmation data from payment processors like bKash, Nagad, and Rocket. zbuzz does not purchase data from data brokers or marketing companies.
zbuzz only collects data through lawful means. All automatic data collection is disclosed in this Privacy Policy. If you have questions about a specific data collection practice, contact zbuzz support.
Every piece of data zbuzz collects is used for a specific, documented purpose. zbuzz does not use your data for purposes beyond those listed here without obtaining your explicit consent first.
Your registration data — name, email, phone number, and date of birth — is used to create and manage your zbuzz account. This includes sending you account-related communications such as deposit confirmations, withdrawal notifications, password reset emails, and security alerts. These communications are essential to the operation of your account and cannot be opted out of while your account is active.
zbuzz uses your identity documents and personal details to verify that you are who you say you are. This protects both you and the platform from fraud, identity theft, and money laundering. zbuzz's fraud detection systems also analyse transaction patterns and login behaviour to identify suspicious activity. If unusual activity is detected on your account, zbuzz may contact you to verify the activity before processing transactions.
Your payment method details are used solely to process deposits and withdrawals. zbuzz passes the minimum necessary payment data to its certified payment processors to complete transactions. zbuzz does not store full payment credentials on its own servers.
zbuzz uses your game activity data — including session length, deposit frequency, and betting patterns — to monitor for signs of problem gambling. This data is used to trigger responsible gaming interventions such as session reminders and to enforce any deposit limits or self-exclusion requests you have set. This use of your data is in your interest and is a core part of zbuzz's responsible gaming commitment.
zbuzz is required by law to retain certain records for compliance purposes. This includes transaction records, KYC documentation, and account activity logs. zbuzz may be required to share this data with regulatory authorities or law enforcement agencies when legally obligated to do so.
Aggregated, anonymised data about how players use the zbuzz platform is used to improve the platform's performance, design, and game offering. This data cannot be used to identify individual players and is never shared externally.
zbuzz does not sell your personal data. However, zbuzz does share limited data with specific third parties where it is necessary to operate the platform. Every third party that receives your data is contractually bound to use it only for the specified purpose and to protect it to the same standard as zbuzz.
zbuzz will never share your personal data with advertisers, marketing companies, or data brokers. If you receive unsolicited marketing claiming to be from zbuzz, report it to [email protected] immediately.
zbuzz uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a plain-language breakdown of what zbuzz uses and why.
These cookies are required for the zbuzz platform to function. They keep you logged in during your session, remember your language and display preferences, and maintain the security of your session. You cannot opt out of essential cookies while using the platform — without them, zbuzz simply does not work.
zbuzz uses analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. It is used only to improve the platform and is not shared with third parties for marketing purposes.
zbuzz uses security cookies to detect and prevent fraudulent activity. These cookies help zbuzz identify unusual login patterns, detect bot activity, and protect your account from unauthorised access.
You can manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from using the zbuzz platform. Deleting cookies will log you out of your current session.
zbuzz takes data security seriously and has implemented multiple layers of protection to keep your personal information safe. No system is 100% immune to attack, but zbuzz applies industry-standard security practices across the entire platform.
If zbuzz ever becomes aware of a data breach that affects your personal information, zbuzz will notify you by email within 72 hours of becoming aware of the breach, in line with standard data protection practices.
zbuzz does not keep your data indefinitely. Retention periods are set based on the purpose for which the data was collected and any legal obligations that require zbuzz to retain records for a minimum period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal compliance, dispute resolution |
| KYC documents | Duration of account + 5 years | Regulatory requirement |
| Transaction records | 7 years | Financial regulation compliance |
| Game activity logs | 2 years after last activity | Responsible gaming, dispute resolution |
| Support communications | 3 years | Quality assurance, dispute resolution |
| Analytics data (anonymised) | Indefinite (anonymised) | Platform improvement |
When data is no longer required and the retention period has expired, zbuzz securely deletes or anonymises it. Secure deletion means the data cannot be recovered or reconstructed.
As a zbuzz player, you have specific rights over your personal data. These rights are genuine and zbuzz is committed to honouring them. To exercise any of these rights, contact zbuzz support at [email protected]. zbuzz will respond within 5 business days.
You can request a copy of all personal data zbuzz holds about you. zbuzz will provide this in a clear, readable format within 5 business days.
If any of your personal data held by zbuzz is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correct information.
You can request that zbuzz delete your personal data. Note that zbuzz may be required to retain certain data for legal compliance even after account closure.
You can ask zbuzz to stop processing your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You can object to zbuzz processing your data for certain purposes, including any direct marketing communications you may have opted into.
zbuzz is strictly an 18+ platform. zbuzz does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the zbuzz registration and KYC process.
If zbuzz discovers that an account has been registered by a person under 18, the account will be closed immediately. Any personal data collected in connection with that account will be deleted as soon as it is no longer required for legal compliance purposes. Any funds in the account at the time of closure will be handled in accordance with zbuzz's Terms and Conditions.
If you believe a minor has registered a zbuzz account using your details or a false identity, contact zbuzz support immediately at [email protected]. zbuzz will investigate and take action within 24 hours.
If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, contact zbuzz's data team directly.
Email zbuzz support at [email protected] with the subject line "Privacy Request" and describe your query or request. zbuzz aims to respond to all privacy-related enquiries within 2 business days and to resolve them fully within 5 business days.
zbuzz reviews and updates this Privacy Policy periodically to reflect changes in the platform, legal requirements, or data practices. When material changes are made, zbuzz will notify registered players by email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the zbuzz platform after a policy update constitutes acceptance of the revised Privacy Policy.
Privacy enquiries: [email protected] — We respond within 2 business days.
Want to access, correct, or delete your data? Our team handles all requests within 5 business days.
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